Refund Policy
Effective Date: 01 - April - 2025
Hotel Murawah is committed to providing a **fair and transparent refund policy** in accordance with **Indian consumer laws**, including the **Consumer Protection Act, 2019**, and **GST regulations**.
1. Eligibility for Refunds
Refunds are applicable in the following cases:
- Reservation Cancellation: Guests who cancel bookings as per our cancellation policy.
- Double Charges: If a guest is charged twice due to technical errors.
- Service Failures: In case of **non-availability of booked rooms**, guests are eligible for a full refund or an alternative stay arrangement.
2. Cancellation & Refund Timelines
- 48+ Hours Before Check-in: Full refund.
- 24 to 48 Hours Before Check-in: 50% refund of the booking amount.
- Less than 24 Hours Before Check-in: No refund.
- Early Check-Out Requests: No refund will be provided after check-in.
3. Refund Processing
- Refunds will be processed within **5-7 business days**.
- Refunds will be credited to the **original payment method (UPI, Debit/Credit Card, Net Banking, etc.).**
- Hotel Murawah **is not responsible for bank delays**.
4. Non-Refundable Cases
- No-Show Policy: Guests who do not arrive by check-in time will not be eligible for a refund.
- Government Restrictions & Natural Disasters: Refunds will be handled case-by-case for **lockdowns, curfews, or natural calamities**.
- Discounted & Promotional Bookings: No refunds for rooms booked under **non-refundable discount rates**.
5. Modifications & Rescheduling
Guests may modify their booking dates (subject to availability) instead of canceling. However, any **rate difference will be applicable**.
6. Complaints & Dispute Resolution
If you have concerns about your refund, contact us at **[email protected]**. Disputes will be resolved as per **Indian consumer protection laws**.