Privacy Policy

Effective Date: 01 - April - 2025

Hotel Murawah (“we,” “our,” or “us”) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with **Indian laws**, including the **Information Technology Act, 2000**, and the **Consumer Protection (E-Commerce) Rules, 2020**.

1. Information We Collect

We collect both **personal and non-personal** data to enhance your experience with us.

• Guest Reservations & Bookings: Name, phone number, email, address, nationality, and payment details.
• Check-in & Identity Verification: Government-issued IDs (Aadhaar, Passport, PAN, Visa details for foreign nationals).
• Website Usage Data: IP address, browser type, referral URLs, and browsing behavior.
• Cookies & Tracking Technologies: Used for enhancing user experience and security.
• CCTV Surveillance: Public areas in our hotel are monitored for security reasons.

2. How We Use Your Information

We use the collected data for:

• Processing hotel bookings and guest check-ins.
• Ensuring **legal compliance** with Indian tourism and hospitality laws.
• Providing personalized services such as custom room preferences.
• Sending booking confirmations, invoices, and special offers (only with your consent).

3. Information Sharing

We do not sell, rent, or share your personal data except in the following cases:

• Legal & Government Requests: Compliance with **Indian hotel regulations and law enforcement agencies**.
• Payment Processing: Transactions handled securely through **RBI-approved payment gateways**.
• Third-Party Services: If you request transportation, travel packages, or other external services.

4. Your Rights & Choices

Under **Indian law**, you have the right to:

• Request access to your personal data.
• Withdraw consent for marketing communications.
• Request deletion of your personal data (subject to legal requirements).

To exercise these rights, contact us at **[email protected]**.

5. Data Security & Retention

We implement strict security measures to protect your data, including:

• Encrypted transactions for payment security.
• Access control measures for guest information.
• Retention of data only as required for legal or service purposes.

6. External Links

Our website may contain links to third-party services (e.g., **OTAs like MakeMyTrip, Booking.com**). We are not responsible for their privacy policies, and we encourage you to review them separately.

7. Children’s Privacy

Hotel Murawah **does not knowingly collect data** from minors under **18 years** without parental consent. If you believe a child has provided us with data, please contact us immediately.

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated **"Effective Date"**.